Customer
Service Development Program:
Gaining Competitive Advantage through Service
Overview:
Do the behavior,
attitude or mannerisms of your employees toward customers damage your
revenues? Are you missing the opportunity to gain competitive advantage
through customer service and people skills? If your customer service is
not at an optimum level, do you know whether you have a systems issue,
a training problem, or a combination?
Productive Strategies’
Customer Service Development Program quickly assesses your current situation.
We determine what needs to be done to address systems, training, and skill
level issues. Our program includes interviews with management and customer
service employees, surveys of customers, and skills workshops. We also
have tools to assess personality factors most conducive to high levels
of customer service.
Program components:
Two half-day
training sessions for employees, including assessment, coaching, role
playing and presentations. Employees learn how customer service improvements
can provide the competitive advantage which directly affects their company’s
bottom line and their own job satisfaction.
Benchmark
assessments of your company’s customer service rating before and after
employee training
Ongoing metrics
program which can itself become a part of the service you provide to your
customers
Recognition
and communication programs to keep your program working, day in and day
out
One source
for all your needs: assessments, surveys, metrics, training, communication,
recognition, ongoing surveys, training tools such as video
The PSI Team: Our
team of experienced professionals includes our own consultants, PSI call
center personnel, experts in employee communications, and customer service
trainers.
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