Call Center Services
Market research, customer satisfaction survey, inbound calls and appointment setting or lead generation services are handled by our experienced, professional calling center staff.
Our clients sell sophisticated products and services. Their call center service must be professional and "seamless" to the prospective client. Each member of our dedicated staff of salaried professionals has a minimum of ten years experience in corporate sales, corporate communications, and advertising. We have developed proprietary processes for gathering information about your market, making the learning curve very short.
PSI can work from your database or develop one for you. We help you target the market to minimize wasted calls. The fewer wasted calls, the more efficient we are for you. We work closely with you to determine exactly who you want to reach and focus all our energies to capturing that market. Once we know the parameters, we call only those targets. Our value to our clients is in leveraging their time and providing dynamic information and opportunities.
We communicate with you on a regular basis to keep you current on our activity and our results. That communication keeps our direction and vision clear and enables us to be flexible enough to respond to your needs.
In addition, we have a variety of practical, hands-on user experience because more than 50 percent of our own calling campaign clients ask us to communicate our results directly into their CRM system. Records and calendars are updated immediately, and sales people receive e-mails alerting them to appointments we set for them.
Plus we're fully staffed to handle inbound 800 number calls as well as our traditional outbound lead-generation, appointment-setting, marketing research, and other marketing-related services.
