CRM Services

CRM Services

Customer relationship management (CRM) is a valuable marketing discipline but can be complex to implement. Broadly, it comprises all aspects of customer relationships from sales contacts to telephone interactions with customer service representatives. CRM springs from the information technology world and generally refers to the IT component of managing customer relationships. Successful CRM depends on determining the outcomes you want from a system and then identifying software that makes sense for your business, your goals, and your budget.

Our services include auditing current CRM programs, assessing their viability, determining goals, identifying software that can help you reach those goals, customizing the software and reports based on the desired data, overseeing installation, and conducting training. We are familiar with the wide variety of software available and experienced in matching software with business needs. And, of course, we are completely vendor neutral.

In addition, we have a variety of practical, hands-on user experience because more than 50 percent of our own calling campaign clients ask us to communicate our results directly into their CRM system. Records and calendars are updated immediately, and sales people receive e-mails alerting them to appointments we set for them.

Get started with us today!

Comments are closed.