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Can you speed up your cash flow? A few days ago at home we received an e-mail notice with the subject line “AT&T Pay Bill Reminder,” stating that as of a specific date our account had a balance of $87.34. First impression was that we were late in paying-overdue, in fact. But our records showed we had paid on time,

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Just returned from London, where I was teaching our FOCIS® consultative selling course to sales representatives from Ireland, Spain, France, England, Germany, and the Netherlands. Although Europeans often speak excellent English, especially those in business, communication can still be a challenge. For example, in the U.S., if I compliment a FOCIS® participant by saying “That’s an A+ answer!” everyone in

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